Work With a Customer Experience Consultant

Don’t leave your customer experience to chance. Elevating client interactions can help your business stand out against competitors and secure customer loyalty.

Working with a customer experience consultant is a smart way to turn frustrated clients into confirmed fans.

From the first contact to the last communication, let’s work together to make every moment memorable for all the right reasons.

Nora Sudduth offers a sweet smile, resting chin on hand, casual yet chic.

What is a Customer Experience Consultant?​

Cheerful Nora Sudduth captured in a candid moment of writing at her office.

A customer experience consultant will help you ensure that every interaction your clients have with your business meets their expectations. Whether it’s a phone call at midday or a subscription submission at midnight, my customer experience consulting solutions help you learn to consistently improve your offering.

I’ll closely study every interaction your clients have with your business. Then, I’ll use carefully selected tools to analyze your customers’ behaviors, identify patterns, and collate feedback. This insight is turned into practical recommendations, so you can continually refine and improve the experience you offer.

Benefits of Working on Customer Experience

Add Your Heading Text Here

Today’s businesses must work harder than ever to ensure a comfortable, frictionless experience for all clients at every stage of their journey. Get it right, and you will earn repeat business and a positive online review. Get it wrong and you might find your reputation in question.

Customer experience consulting services can help you turn that around with:

Improved online reputation

Research shows that 75% of online consumers ‘always’ or ‘regularly’ read online reviews for businesses they’re considering working with. If you offer a poor customer experience, your online reputation could be littered with negative reviews. However, if you’re able to offer a streamlined, intuitive, and effortless experience, you have high chances of gathering five-star reviews.

Greater customer loyalty

By pinpointing where and how your customer journey can be improved, you can cultivate greater loyalty. Loyalty translates into repeat business and customer advocacy, both of which are critical to maintaining a healthy business.

Greater customer lifetime value

Research indicates that a positive customer experience has a direct impact on how much money that client spends with your business. In fact, it could boost your customer lifetime value by an average of 2-7%.

Lower customer churn

Customers who find it easy to work with you are much more likely to stick around than those who dread having to get in touch. This means you’ll have a lower churn rate and lose fewer customers to competitors. This is important as it’s often easier and more economical to retain your existing customers than it is to acquire new ones.

Increased profits

A positive experience could see your bottom line growing, too. It’s thought that a better experience can boost profitability by 1-2%.

What You Can Expect from Customer Experience Consulting

As a customer experience consultant, I’ll work with you to carefully refine and improve each interaction your customers have with your business. In addition to improving how your business communicates and serves its customers, you’ll also develop a much deeper understanding of your new and existing client base.

This is achieved by carefully studying your customer journeys, analyzing their behavior, and closely monitoring their feedback to ensure that both their expectations and needs are being met.

Woman sitting at a desk, writing in a notebook with a pen.

Elements of Customer Experience Strategy

A strong customer experience strategy has the potential to set your business apart from your competition. When you work with me as your customer experience strategy consulting partner, I’ll work in close collaboration with your team to understand how clients interact with you, and how you can improve those interactions in the future.

Your strategy may include:

How your customers experience your business is central to their opinion of you. For that reason, strategy development may begin with a review of your current approach to customer service.

From your website to your social media page, your app to your emails, your customers can interact with your business in multiple ways. They may take a detour, skip a few steps, or behave in a way you don’t expect.

A customer journey map removes all those unknowns. It maps out exactly how your customers interact with your business and picks up on any problems or roadblocks they may encounter along the way.

Providing an elevated customer experience requires a clear understanding of what your customers actually want and need. Gathering their feedback and opinions allows for informed and meaningful changes.

Your actionable strategy will include tailored recommendations for change. For example, this could include the addition of a website chatbot for convenient self-service or the implementation of new tools and processes.

Next will be a strategy for gathering customer feedback and measuring the impact of any changes made. This allows for continuous improvement.

How to Build a Customer Experience Strategy

Developing an effective customer experience strategy is an essential move for any business looking to cement its position as the go-to in their field. 

Here’s how it’s done:

"If you have the opportunity to work with Nora definitely take it!"

“She’s someone who’s talented at all levels…the strategy…understanding how to build funnels, how to grow companies, how to scale…if you have the opportunity to work with Nora definitely take it!”

-Russell Brunson, Co-Founder & CEO of ClickFunnels

"Nora is the bomb."
Rachel R.
"The depth to which you cared about my success moved me. Having you in my corner has meant so much to me and really inspired me to keep getting out of my own way. You gave me so many gems of wisdom and encouragement, week after week after week. Thank you just doesn’t seem adequate. Thank you for being my coach. Working with you has changed my life and my business forever."
Quierra T.
"Super helpful! 5 stars!!"
Hermie A.
"Always love your calls - they're all super helpful!"
Cindy C.
"We attribute your coaching and support last quarter to the success we had in developing and launching our newest product. We absolutely loved working with you and getting to know your approach to business."
Caitlin M. & Holly C.
"I love listening to Nora"
Samantha B.
"Thank you! So valuable!"
Jennet I.
Nora got us through a solid year of growth.
Brittany M.
I truly appreciate both the expertise you shared with us and your clear commitment to helping us succeed. I especially appreciated your straightforward approach and the positive, reassuring energy that you brought to each of the calls. I am also thankful for the guidance you shared and the many pages of notes I have from your comments, which I am sure I will be using frequently over the coming months!
Shirley M.
"Thank you this was so helpful!!!"
Sora S.
Nora Sudduth in a blazer standing on stairs.

Let’s Work Together

In my extensive career in customer experience strategy consulting, I’ve helped businesses in multiple industries to engage and delight their clients.

My mission is to help you deliver a customer experience that sets the standard in your niche.

Frequently Asked Questions (FAQs)

Are you ready to tap into the many benefits of an enhanced customer experience? Read the following FAQs to find out more:

Every customer experience consulting firm is different and will use their preferred tools. 

Common examples include customer relationship management (CRM) platforms like Salesforce or HubSpot, data analytics software, and customer feedback tools.

There are a range of ways to measure success. 

As a customer experience consultant, some of the metrics I use include customer lifetime value (CLV), customer retention rates, and customer churn.

All industries and businesses benefit from improving customer interactions by working with a customer experience strategy consulting service.

As with any kind of brand strategy or business strategy, the cost for a customer experience consultant will vary depending on the scope of work. 

I offer a transparent pricing model and can provide a clear and detailed pricing proposal after speaking with you.

Share This Guide + Workbook With Your Business Building Bestie

You’ll be the hero when they nail their niche and finally find their ideal customer.

Almost There...

Enter your info below to claim your spot.
Want a friendly reminder when we’re live?
Pop in your number and I’ll shoot you a text.

Free Live Workshop

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

We promise not to ever share your email with anyone or send you any spam! Check our privacy policy and terms of service.